Part I Exam – Guide For Success  
CSCA EXAM PART I  
GUIDE FOR SUCCESS  
INTRODUCTION  
This document is intended to serve as an introduction to the CSCA examination series offered by APSCA,  
beginning with important tips and strategies for test takers of APSCA’s Part I exam. This document should be  
read in conjunction with APSCA’s Auditor Handbook (available to eligible auditors and obtained through an  
APSCA Member Firm), APSCA’s Code and Standards of Professional Conduct, Competency Framework and  
Part I webinar.  
The CSCA certification exam provides a formal assessment of auditor proficiency in the areas of functional  
knowledge and foundational skills, as outlined in the Competency Framework. APSCA recognizes that  
successful completion of the exam will play an important role in your career as a social compliance auditor.  
Accordingly, the following information has been collated to assist with your exam preparation.  
EXAM DEVELOPMENT  
The CSCA exam series is comprised of 3 parts: Part I, Part II, and Part III. Each exam is completed separately  
and there is a minimum of 30 days between each part.  
The exam content was determined by APSCA in consultation with social compliance experts and advisors.  
To ensure that a specific question does not reflect just one person’s point of view, exam questions were  
vetted through a multi-tiered review process. All questions are based on well-established social compliance  
practices with a global lens – i.e. not specific or unique to any one country or region.  
Part  
Format  
Mode  
Online exam  
Duration (hours)  
1
2
3
Multiple-Choice  
Written Case Study  
Simulated Interview  
2
2
Online exam  
Online exam using video conference  
1.5  
All of APSCA’s exams are administered through ProctorU, a remote proctoring service group. To learn more,  
watch this video on how APSCA partners with ProctorU for exams.  
Additional information about taking an APSCA exam via ProctorU is available on ProctorU’s site at https://  
Additional step-by-step guidance on how to set-up your account, book exams, and test your equipment  
through ProctorU ahead of your APSCA exams is provided in the Auditor Handbook, which is available from  
your Member Firm.  
All exam guides and materials you need to prepare for your exams are available on APSCA’s Resource  
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Part I Exam – Guide For Success  
PREPARING FOR THE EXAM  
Repetition is the key to learning, and this applies to your preparation for each APSCA exam. To be effective  
and successful in preparing for your exams, ensure you read the most current version of the Auditor  
Handbook including the Glossary of Terms carefully and in advance of your exam date. We recommend  
you only take the CSCA exams in the language you are most advanced in. Your APSCA profile should  
accurately reflect your spoken and written language abilities. If the exam is not offered in a language you  
consider yourself advanced / fluent in, we advise postponing your exam until it is available in your preferred  
language. To ensure your APSCA profile is updated to reflect your current language skills, contact APSCA’s  
data administrator at data.administrator@theapsca.org if changes are required. Remember only you, your  
audit firm, and APSCA staff can view your language levels.  
A critical component of preparing for each exam includes testing your equipment and connecting to a live  
technician via ProctorU. Detailed guidance on how to do this in advance of your exam date is provided in the  
Auditor Handbook. Ensure you review and practice (i.e. “test your equipment”) accordingly.  
We suggest running equipment checks in the weeks and days leading up to your exam. System and firewall  
updates can impact your connection and / or equipment. Internet stability is key to your success. It is also  
important to update all third-party software and your operating system with the latest updates. This will help  
to reduce the chance of connection/interruption issues during your exam session.  
ABOUT PART I EXAM  
ELEMENTS OF THE EXAM  
Part I exam is made up of 100 multiple choice and true false questions.  
SCHEDULING YOUR EXAM  
Prior to sitting any APSCA exam, you must obtain approval from your Member Firm.  
Do NOT schedule an exam without having received permission from APSCA. Permission includes the firm  
submitting an exam request sheet and invoices being raised. Invoices must be paid at least 14 days prior to  
the exam being sat. Failure to follow the prescribed process may result in your exam being cancelled AND  
will result in your exam results being delayed.  
HOW TO PREPARE  
Review the following:  
Auditor Handbook  
APSCA Website  
(Member Firm to provide)  
(Resource Library)  
The Auditor Handbook is extensive and includes  
elements for review ahead of each CSCA exam (Part  
I - III), including but not limited to exam enrollment  
process, testing of your equipment, sample  
questions and topics covered in exams, frequently  
asked questions, exam resources and other helpful  
tips. Ensure your Firm has provided you with the  
latest version of the Handbook prior to your exam.  
Visit the “Resource Library” page to review the  
following materials and resources:  
ƒ Code and Standards of Professional Conduct  
ƒ Competency Framework  
ƒ Glossary of Terms  
ƒ Use of APSCA Number  
ƒ Webinars – along with Exam Guides, Q&A  
Carefully read the latest version of the Handbook  
before each exam to familiarize yourself with any  
new updates and information.  
Summaries and more.  
Firm Training / Learning Materials  
Consult with your Firm on learning / training materials related to social compliance audits.  
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Part I Exam – Guide For Success  
*Note: If you are given a sample/ mock exam(s) or a link to a sample / mock exam(s) to use as part of  
your study preparation, by either your firm or another auditor/ person, please note that this material is not  
sanctioned by APSCA and being in receipt of a study tool such as this may be seen as an integrity issue.  
If you are in receipt or aware of such document, this should be reported to APSCA immediately as per  
your responsibility under 5.3 of APSCA’s Code and Standards of Professional Conduct and Appendix D:  
Managing Integrity Issues within the Auditor Handbook.  
This can be done anonymously by emailing integrity@theapsca.org to report any exam related activity or  
concern.  
TEST TAKING SKILLS  
While taking your Part I exam, consider the following:  
ƒ What is the question asking? Read the question and answer options carefully.  
ƒ Is the question indicating one or more correct answers? E.g. be aware of any references to “(2) or (3)”  
at the end of the question, which indicates that there is more than one correct answer (see Auditor  
Handbook)  
ƒ Manage your time wisely, you have 2 hours to review and answer 100 questions.  
Time management in this exam is particularly important. Be mindful of the two (2) hours provided and ensure  
you allow adequate time to review your answers prior to submission. The time remaining in the exam session  
will be indicated on the bottom right-hand corner of your computer / exam screen. Note: Your exam time  
officially starts from when the first question appears. The time taken to review the Terms and Conditions  
does NOT count towards your allowed exam time.  
Regarding the content of the exam, it is important not to make any assumptions about the circumstances  
of the question or information that is not included. Ensure you focus only on the information provided.  
The questions are intended to be straightforward; they are not intended to be “trick” questions. However, a  
complete understanding of the language in which the exam is written, and the industry terms which may be  
used, is critical.  
Helpful Tip: Do not spend an excessive amount of time on questions for which you do not readily have an  
answer. If you are uncertain about a question, note that you need to return to the question and be sure to  
allow enough time to do so.  
Other helpful test taking tips and reminders:  
ƒ Do not schedule the exam late in the day or evening (or after a day of auditing).  
ƒ Leave plenty of room in your schedule both BEFORE and AFTER the two hour exam period, so you  
are not rushed or stressed if you are late getting started with the exam (this can happen if there are  
connection issues).  
ƒ Check the technical requirements noted both in the Auditor Handbook and on Proctor U’s website and  
ensure you have tested your equipment adequately. Reach out to your Firm for assistance if you require  
help testing your equipment according to the instructions.  
ƒ Once connected for your exam, be respectful of the proctor. Poor treatment of the proctor will be  
recorded and can result in disciplinary action which could include your exam being disallowed, in  
addition to other possible member sanctions.  
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Part I Exam – Guide For Success  
ON TEST DAY  
Log onto your ProctorU profile where you will see your active exams. Note that 2 minutes prior to your  
scheduled time, your exam will open enabling you to connect to a proctor. Prior to your start time you  
can connect to a live technician to ensure your equipment is in working order, and if necessary, you can  
reconnect again at the designated exam start time. Refer to the Auditor Handbook for additional information.  
I am running late, what now?  
If you do NOT connect within 15 minutes of your scheduled exam time, the exam may be cancelled by  
ProctorU. If you cannot connect to your exam on time, connect to the Live Proctor using the “Need Help  
Chat Now” feature on ProctorU’s website.  
Do not email APSCA or ask your Firm, rely on ProctorU to assist you in accessing the exam.  
Q: What Resources are Permitted for this Exam (Part I)?  
A: There are no resources permitted during this exam.  
Once you are connected with ProctorU, and equipment checks along with review of your testing environment  
etc. have been completed, ProctorU will connect you to the exam site:  
The first page will look like the screenshot below. From here, while all 3 exam options will show available, you  
should only select the exam you have “booked.” You cannot sit more than one exam at a time.  
APSCA Evaluation Centre  
ꢀelcome, please select the exam type  
Exꢁm Tpe *  
Part I Multiple Choice  
CONTINUE  
Once you have selected your exam, click continue.  
Next you will select the language:  
APSCA Evaluation Centre  
ꢀelcome, please select your language  
Lꢁnguꢁge  
English  
CONTINUE  
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Part I Exam – Guide For Success  
Once you Click Continue, you will come to the page where you will complete your personal information.  
Ensure when completing this page, you enter the following information correctly.  
APSCA Evaluation Centre  
ꢀelcome, please enter your details to begin the process  
Membership Number *  
21601234  
Firs Nme *  
First Name  
Ls Nme *  
Last Name  
Emi *  
Teephone *  
61411250448  
Seec †en‡er ˆou i‡enifˆ Ših *  
Female  
Counrˆ of Resi‡ence *  
Australia  
Start  
Membership Number: Double check the number has been entered correctly  
Note: you do NOT put RA or ASCA before the number.  
First and Last Name: If you have sat the exam before, your name (first / last) must be entered the same way  
as you previously entered. If your name has changed, please let us know in advance so we can update the  
exam site. The Exam Site and APSCA’s data system do NOT link therefore any changes you may have made  
do not carry across automatically.  
Note: A discrepancy in your name may prevent you from proceeding with your exam, so it is important  
your first and last name(s) are aligned across profiles and platforms.  
Email: This email is the address your exam will be sent to. IF you mistype your email address – your results  
may not be received - the exam site AND the ProctorU / APSCA data systems do NOT talk to each other.  
Telephone Number: Please be sure to enter your complete phone number including country code, area  
code, and the number, which should be consistent with the number provided in your ProctorU profile.  
Once you have entered your information take a moment to check and review that it has been entered  
accurately. If there are mistakes, you may find that you are delayed starting the exam or receiving your results.  
This portion is not timed, therefore, you do not need to rush to complete this form. Please take adequate time  
to review the information you have provided before clicking “Start.”  
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Part I Exam – Guide For Success  
Next, you will be prompted to view the Terms and Conditions. Once again, take sufficient time to carefully  
read through these conditions. This section does not count towards your exam time.  
At the top of page, you will read the opening paragraph, confirm you have read, understand, and agree to the  
exam rules, etc. After you read through the exam rules you will click this box.  
APSCA Evaluation Centre  
Pꢀeꢁse reꢁꢂ beꢀoꢃ ꢄhe Terms ꢁnꢂ Conꢂiꢄions  
I, Example Name, confirm that I have read, understand and agree to follow the exam rules on September 24th 2020. If I do not  
follow the Rules, am suspected of cheating, gaining support from an outside party, tampering with the computer, internet,  
falsifying results or tampering with results to enable false certification this will be reported to APSCA and my exam may be  
invalidated. APSCA may take other actions such as suspend or terminate my Membership with APSCA and I will not be refunded  
my exam fee.  
Standard rule and policies:  
Test takers are not allowed to have any other individuals in the room. If someone comes into the room while testing, they will be asked to  
leave and a notation will be made on the exam report and reported to APSCA, subject to APSCA’s Ethics and Integrity protocol and sanctions.  
At the bottom of the page you will type your full name acknowledging that you have read, understand, and  
agree to abide by the rules of the exam. Ensure you read this information, which is also noted within the  
Auditor handbook. While you CANNOT take a photo of this page, it is your responsibility to ensure you have  
read and understand the rules prior to typing your name.  
Then, with confirmation from the Proctor, you may enter the exam and begin.  
Type your name to the following statement:  
I have read, understand and agree to abide by the rules of the exam.  
Fuꢀꢀ Nꢁme *  
Full Name  
START  
After you click “Start” the exam will open.  
I, Example Name (APSCA: 21612345). confirm I am completing this exam on Sepetmber 24th 2020, on behalf of myself and without  
any unauthorized assistance from any person, materials or device.  
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Part I Exam – Guide For Success  
Upon completion of all exam questions, you will advise your proctor via the chat function that you have  
completed and are ready to submit your exam. At that time, you will complete this final verification section by  
clicking the box and typing your full name. Once confirmed and verified, click “Submit”.  
Acknowledge and type your name to the following statement:  
I confirm that I have undertaken this exam on my own without any outside assistance.  
Fuꢀꢀ Nme *  
Full Name  
SUBMIT  
You will see the below confirmation:  
Thank you  
Your exꢀm hꢀs been receiveꢁ successfuꢂꢂꢃ  
Follow your Proctor’s instructions to disconnect. Ensure you do NOT disconnect from the exam without  
liaising with ProctorU.  
EXAM RESULTS  
SCORING AND RESULTS  
To ensure accuracy and fairness, each exam is subject to review by the Exam Team.  
If a score of 74% or less is achieved, the auditor will be  
The score required to pass is 75%  
+
reassigned to the level of ASCA.  
See the Auditor Handbook for more information on scoring.  
Helpful Tip: Multiple Choice Answer Selections  
Part I includes “Select all that apply (2) or (3)” questions. Therefore, if the question indicates that there  
are “2” correct answer, you should ONLY pick 2 answers. If you select more than the number noted, your  
question will be marked incorrect. Ensure you follow the directions carefully and ONLY select the number  
of requested answers.  
Note: If the question does NOT state “Select all that apply (#)” at the end of the question, this means that the  
question ONLY has one (1) correct answer – i.e. only one answer should be selected, or the question will be  
marked “incorrect.”  
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Part I Exam – Guide For Success  
WHAT’S NEXT?  
Results are typically issued within 14 business days of the exam being completed. Turnaround time may vary  
depending upon the volume of exams being taken. Check your email (including junk / spam) and / or your  
APSCA profile (under the ‘Invoices’ tab) for updates relating to your exam results. Please note, it can take 2 - 3  
business days from when you receive the results by email until your APSCA profile is updated. If you are past  
14-business days, please email: exam@theapsca.org.  
Note: ProctorU do not maintain or have access to your results.  
You have received your results and you passed:  
Congratulations! Please consult with your Member Firm to express your interest in sitting the Part II exam.  
Ensure you are aware of any deadline that may exist.  
You received your results and did not pass – now what?  
We understand you may be disappointed. However, determine if you prepared adequately and how you can  
better prepare for your next attempt. Be sure to review the Exam Results Report provided to you by email and  
posted to your APSCA profile. Focus your study efforts on areas of opportunity and areas of strength – this  
information will be important for your re-sit.  
Reminder: Ensure before scheduling to sit an exam you obtain approval from APSCA via your Member  
Firm, which will liaise with APSCA by submitting an exam request sheets etc. Just because you have sat the  
exam once does NOT mean you can reschedule and sit again without following the process (i.e. with APSCA  
approval via your member firm).  
CONCLUSION  
DON’T BE SCARED. BE PREPARED!  
APSCA appreciates your hard work and dedication to helping enhance the professionalism, consistency, and  
credibility of the social compliance auditing industry. We trust this information will assist you in your journey  
towards obtaining the CSCA designation. We welcome your feedback on the exam process and wish you the  
best of luck on your exams!  
To provide feedback or comments, or if you have any questions about the exam, please email: director@  
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